Refund Policy

PIXEL PULL STUDIO — Effective Date: July 9, 2026

Shop Downloads (Calendars, Planners, Spreadsheets, Guides)

All sales of digital downloads are final and non-refundable. Because digital files can be immediately accessed and downloaded, refunds are typically not available once delivery has occurred.

Exceptions: When Refunds Are Available

Refunds may be issued in the following circumstances:

    1. Corrupt or Unusable File

    If the download you received is corrupt, damaged, or cannot be opened, you are eligible for a refund or replacement. We will send you a corrected file first. If the issue cannot be resolved, a refund will be issued.

    2. File Does Not Match Description

    If the file you received does not match the product description on our website (e.g., wrong number of pages, missing content, incorrect format), you are eligible for a refund or replacement at our discretion.

    3. Technical Download Issue

    If you experience a technical problem downloading your file (broken link, server error, etc.), contact us immediately. We will re-send the download link or issue a refund if the issue cannot be resolved within 48 hours.

Refund Request Process

Step 1: Contact Us Within 7 Days
Email hello@pixelpullstudio.com with:

Your order number or receipt email
The product name
A description of the issue
Screenshots or error messages (if applicable)

Requests submitted after 7 days of purchase will not be considered.

Step 2: We Review Your Request
We will investigate your claim and respond within 2 business days with a resolution. Step 3: Refund Processing
If approved, refunds are issued to the original payment method. Processing typically takes 3–5 business days, depending on your bank.

Non-Refundable Reasons

Refunds will not be issued for:

Change of mind: You purchased the file but decided you don't want it
Software compatibility: The file doesn't open in your preferred software (e.g., an Excel file won't open in a different program) — this is not our responsibility
Duplicate purchase: You accidentally purchased the same product twice
Content expectations: The file contains what the description stated, but it doesn't meet your personal expectations
Printable quality: The printed output doesn't match your expectations (this depends on your printer, paper, and settings)
Claimed non-receipt: If you received a download link in your email but claim you never received it (we provide email receipts as proof of delivery)

Chargeback Policy

If you file a chargeback or dispute with your credit card company after requesting a refund from us, you forfeit your right to our refund process. Additionally:

Chargeback fees ($15–$25) charged by the payment processor will be passed to you
Repeated chargebacks will result in account termination and permanent banning from our platform

Gallery & One-of-One Artwork

For refunds related to Gallery one-of-one artwork purchases, see our Buyer Agreement § 7. Different rules apply to art marketplace transactions.

Artist Marketplace Purchases

ALL MARKETPLACE SALES ARE FINAL. NO REFUNDS AVAILABLE, FOR ANY REASON.

When you purchase artwork from independent artists through our Marketplace (Lock IDs beginning "PPS-MKT-"), the payment transfers to the artist instantly with no hold period. Because of this immediate transfer, Pixel Pull Studio cannot reverse Marketplace sales under any circumstances — no refunds for change of mind, dissatisfaction, or any other reason. You must affirmatively acknowledge this before checkout.

Fraud or disputes: If you believe a listing was fraudulent or your payment was unauthorized, contact hello@pixelpullstudio.com. We will investigate, but cannot issue a refund. Your recourse is through your credit card company's chargeback process.

Lost or mistyped License Keys are not a refund reason. Purchased files are encrypted and unlock only with the License Key emailed to you at purchase. If you lose your key, contact hello@pixelpullstudio.com from your purchase email address — after we verify you are the buyer, we will issue a replacement key at no charge. Losing access to the email account you purchased with may make ownership verification impossible, so keep your key stored safely.

No Third-Party Refunds

All refund requests must be submitted directly to Pixel Pull Studio. Third-party payment processors (Apple, Amazon, Google Play, etc.) will direct you back to us for refund decisions. We do not accept refund requests through these platforms.

Contact Us

Questions about refunds? Email: hello@pixelpullstudio.com

Include your order number and a clear description of your issue. We respond to all refund inquiries within 2 business days.

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